Communication Management

Plan Communication Management:

Mainly involves with How to address the stakeholders requirement for Communications.

• What
• When
• Why
• How
• How much
• How much at what Frequency

Inadequate Communication causes the following and leads to misinterpretation and misunderstanding of communications

• Delay in information delivery
• Wrong person gets the information
• Insufficient information is provided

Communication Dimensions:

Internal (within project) v/s External (other projects, organization, vendors, customer, public)

Formal (reports, minutes of meetings) v/s Informal (emails, ad-hoc discussions, memos)

Vertical (up and down the organizational hierarchy) v/s Horizontal (among peers)

Official (newsletter, annual report) v/s Unofficial (off the record when talking in a meeting or talking to press)

Written, Oral, Verbal

Communication Model:

Speaker -> Encode -> Transmit message -> Noise -> Listener ->Decode -> Acknowledge

Now the Listener becomes the speaker -> Encode -> Transmit Feedback message -> Noise -> Original speaker now is the Listener -> Decode -> Acknowledge

Causes for Noise in communications:

Distance, Unfamiliar technology, Cultural differences, Lack of background info, Volume of sound, Accent, Background noise

Communication methods: